Refund & Return Policy
Guidelines on returns, replacements, defect examinations, and order cancellations for authentic armory purchases.
2-Day Notice Window
Return or exchange requests must be submitted within 2 days of delivery.
Original Condition
Items must remain unused, unsharpened, and in original protective packaging.
5-Day Refund Processing
Approved refunds are processed within 5 working days following quality inspection.
01Return & Exchange Eligibility
We offer refund/exchange within the first 2 days from the date of delivery. If 2 days have passed since delivery, you will not be offered a return, exchange, or refund of any kind.
Mandatory Eligibility Criteria:
- The purchased item must be completely unused and in the exact condition as you received it.
- The item must be returned with all original elements, scabbards, certificates, and packaging.
- Used products will strictly not be accepted or returned back.
- If the item was purchased on a clearance/sale, the item may not be eligible for a return/exchange.
- Only items found defective or damaged upon arrival are replaced by us based on an authorized exchange request.
02Cancellation & Defect Reporting Policy
Cancellations will only be considered if the request is made within 2 days after placing the order. However, cancellation requests may not be entertained if the orders have been communicated to merchants or craftsmen and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
In case of receipt of damaged or defective items, please report to our customer service team immediately. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the defect at its own end. This must be reported within 2 days of receipt of products. If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product.
03Refund Approvals, Processing & Deductions
- In case of any refunds approved by Shree Amritsar Handicrafts, it will take 5 working days for the refund to be processed back to your original payment source.
- If there is no manufacturing defect and the customer chooses to return the product, two-way courier and logistics charges will be deducted from the refund total.
- If a product is received with a verified manufacturing defect, it will be exchanged with a fresh replacement unit. Payment is non-refundable.
- If a customer cancels an order without a specific valid reason, any payment received as an advance will not be refunded.
04Non-Returnable Items & International Orders
International shipments once dispatched cannot be returned or exchanged. Please finalize all product specifications before placing an international order.
Custom blade dimensions, customized hilts, or personal blade engravings are handcrafted specifically for you and are strictly non-returnable.
Need Help Initiating a Return?
Our Amritsar customer desk will guide you through unboxing review and replacement dispatches.